American Explorer West & Orlando

Important Points to be noted for Your USA tour:

• It’s an advance country so manpower is always in shortage. 
• Some places restaurants use Plastic or disposable Cutlery 
• All optional sightseeing like Grand Canyon tour, shows, you can do on your own. We can do the booking for you for which it needs to be paid in advance. 
• The tour itinerary and sequence of tour may change depending on the lot of factors like weather, availability, traffic conditions etc. 
• First day and last day transfers for JD packages are on your own. We will provide you the cost for the arrival and departure transfers, if you wish to book then please connect with the sales executive you are in touch with.
  
  

Joining Direct Policy:

• International airfare not included. 
• Passengers need to reach to the hotel of first destination on their own. Airport transfers are not included for Direct Joining passengers. 
• Passengers’ tour will end at the hotel in the last city. They need to transfer to airport on their own expense.
• For those passengers who are taking Hook on Tours, for eg. Only East, Only West, East and West, need to reach first and last hotel on their own. 
• The JD cost does not include the cost of USA visa and Canada visa.
• Check in time for hotel is 4 pm and check out is 10 am.

For NRI Passengers:

• Please note, we will be giving the reduction in the tips amount instead of complimentary gifts to passengers staying out of India / NRI passengers due to logistic issue. 

Internal Airline

• We generally choose airline carriers that offer convenient options for group travel.
• All group tour bookings are in Economy Class by default. If you prefer to upgrade to Premium Economy, Business, or First Class, we’re happy to assist—additional charges and availability conditions will apply.
• Internal flights are mainly low cost carriers and hence meals and refreshments are not served on board. We suggest carrying some dry snacks for added comfort during your journey.
• It is very much possible that flights are via point flight too with layover ranging from 1 to 3 hours. 
• Due to domestic carriers being small aircraft we might have to split the group to different flights with similar timing as well. 

Sightseeing

• Due to the current evolving circumstances, certain monuments or attractions may close temporarily without advance notice.
• In case of high visitor traffic or sudden changes in reservation systems, access to some sightseeing spots may not be possible. If so, we will do our best to arrange an alternative visit or provide a refund for the entry fee, wherever applicable.
• We will not be liable for missed sightseeing or activities due to delays, technical issues, or natural events. No refunds will be provided for missed activities or sightseeing due to delays, weather, or other unavoidable factors.
• Tour Leaders may proceed with scheduled plans if any passenger causes a delay.
• Passengers are responsible for any loss or damage incurred during sightseeing. 
• All sightseeing and activities are non-refundable and subject to weather and operational feasibility.
• We reserve the right to modify itineraries or cancel excursions if necessary.

Hotels

• The hotels on tour are comfortable and have been appreciated by our guests in the past.
• Hotel accommodations may vary depending on flight timings and room availability. 
• Room assignments are managed solely by the hotel, and while we do forward special requests (such as adjacent rooms, same floor, or preferred views), they are subject to availability and cannot be guaranteed.
• The category of hotels on international tours is a mix of three-star, three-star superior, and basic four-star. Kindly check your respective hotels before booking your tour. 
• Guests are responsible for any damage caused to hotel property or tour vehicles during their stay. We shall not be held liable for any such incidents.

Tipping

• Tipping is compulsory in USA. 
• You will have to pay USD 5.00 per person per day for the Duration of your tour. Kindly pay USD 90 per person on arrival to the Tour Manager (Applicable on both adult and child) 

Baggage 

• On the tour luggage allowance in the coach will be one handbag and one suitcase per person. 
• Porterage in Any of Tours is not included. It will be passenger’s responsibility to carry their bags to and from the Coach and their room. 

Food And Water

• Breakfast: Your breakfast is normally a continental or American breakfast which usually will have Tea or Coffee, Juices, Cereals, Milk, Breads, Butter, Jam, cheese.  Some hotels may provide hash brown potatoes or hot potatoes or hot beans. No Indian item or Jain item will be available. 
• Indian Breakfast: In case of Indian Breakfast, you will be taken to the Indian restaurant and not in the hotel you are staying.
• Lunch & Dinner: may be a combination of Indian / Continental or local vegetarian or packed. Local lunch can be pizza, pasta or Mexican or subway. But all vegetarian. 
• Jain passengers: Please note, the Jain food which may be provided will be without onion, garlic & potatoes. Any further restriction from the above for vegetables etc. cannot be accommodated. Also there will be restricted choice of vegetables, curries items for Jain passengers. 
• Drinking water: Tap Water throughout the USA is Safe to Consume and therefore request you to carry an empty bottle with you which you can fill whenever you wish to.
• A meal doesn’t include any Water Bottles, Beverages Hard/Soft drinks, Fruit Juices.  
• If you are non-vegetarian please request us at the time of booking.
• Some of Meals will be Packed Meals on the Tour for betterment of itinerary and convenience of our passengers. 
• Please note that lunch and dinners are in restaurants, which may be far from your hotels.
• If you are sick or ill on tour, we will guide you to the medical facilities but the tour will continue onwards and the tour manager also will continue further on the tour. You will be on your own.

*In the cruise, the meals will be served as per the cruise policy. 

If you are non-vegetarian please request us at the time of booking. 

Travel Insurance

• Flamingo strongly advises that you should carry a travel insurance with you, with a minimum of USD250, 000 coverage. We will not release any tour documents, unless the insurance copy is submitted to us. 
• Please note the insurance cost is not included in the tour cost. It is going to be additional. 
• Please ensure that your insurance covers any optional activities you choose to participate in.

Tour Manager

• Your tour manager will not be travelling with you in the flights. He / She will meet you directly in the first hotel of your tour / airport (if there is a transfer) 
• It is not necessary that the tour manager travels with you in the internal flights as well. 
• Your tour manager may change the flow of sightseeing for the betterment if need may be. 

Coach And Coach Captain 

• The tour size will be anywhere from 25 pax to 50 pax per tour. We will fill full bus to its capacity.
• Please note that first seats on both sides are specifically reserved for the Tour Manager and Guide.
• Seat rotation is a standard practice on group tours and is mandatory for all to keep rotating on the seats everyday.It is strictly not allowed to eat, drink or smoke inside the Coach. 
• Coach Captains are bound by American laws and restrictions about driving hours per day and per week. All itineraries are planned as per them. Therefore it is absolutely essential for passengers to follow the time very strictly and punctually. 
• For our tours we do have all sizes of coaches such as 30 seater, 49 seater and 55 seater. We choose coach as per number of participants in the tour and we tend to use full capacity of our coach with no seat or hardly a seat or two empty in the coach. 
• Our coaches will Not have any WIFI facilities on board the coach. 
• Guests are advised to avoid leaving valuables in tour vehicles, as safety cannot be guaranteed.
• Any damage to Coach caused by passengers will be the responsibility of the individual involved.
• Please note that air-conditioning in Coach may take time to become effective, depending on external weather conditions
• Few coach might have toilet on board. But it is allowed to use in case of extreme emergency only. We make sure to stop the coach at regular intervals for washroom break. 

Payment Policy

• Initial deposit - Rs. 50,000/ to confirm you’re booking with us. If you are applying visa with us then you need to pay visa fees additional. 
• 2nd Payment - Rs.  1, 00,000/- 95 Days Prior to your Departure. 
• 3rd  Payment – Rs.  2, 00,000/- 60 Days Prior to your Departure.
• 100% payment to be made at least 45 Days Prior to your Departure.
• The USD component will never be freezed. ROE will be considered on the date of payments given, towards USD portion.

Cancellation Charges Per Person:  

• 90 Days or more prior to Departure Rs.100000/-
• 75 Days to 45 Days prior to Departure  Rs.200000/-
• 45 Days to 30 Days prior to Departure  75% of the Tour Cost
• With 15 Days of Departure 100% of the Tour Cost
  
  

Refunds:

• There will be no refund on utilized services. 
• Due to reasons beyond our control such as strikes, heavy traffic, rain etc or you did not use services such as Meals, Entrance Fees, Sightseeing Tour, Hotels, cruises, Optional Tours it is clearly understood that there will be no refund due to any reason whatsoever. 
• Any refund (if due) process will take minimum 60 days or the time taken as per the supplier policy on whose services needs to be refunded. 
• Refunds will be given in Indian Rupees and thru Cheque or Bank Transfers only even though payment by cash. 
• If refund is due in foreign currency the rate of exchange will be considered on the day when refund is made and not the day when the payment was made.

Minimum Participation & Tour Cancellation

• Operations of Groups Tour to USA is subject to Minimum Participation of said paying adult passengers 
• Tours specified in the brochure / itinerary is subject to minimum participation of paying participants. If the participants are below the minimum prescribed or any unforeseen circumstances beyond our control or without assigning any reason the company reserves right to amend, amalgamate, alter, vary or cancel a tour without incurring the liability to pay any compensation.  
• Under such circumstances amount paid by you will be refunded forthwith after deducting the actual expenses incurred by us like visa, travel insurance and the like but no compensation is payable. All refunds shall be given in Indian Rupees and thru cheque or bank transfers only. 
• If company decides to operate the tour with participation below minimum stipulated or if the participants are required to travel as “individual traveller” the company reserves right to collect additional amount in case any. Persons travelling as individual travellers such cases will not be provided certain services including that of tour manager and the client may travel in the same itinerary with some amendments such as in coach, airport transfers, which re at fixed times etc. 

Credit Card:

• Kindly carry a credit card, as some hotels may require a refundable damage deposit / refundable Security deposit which is accepted only via credit card.

Brochure Accuracy:

• All information given in the Brochure / Itinerary / Sightseeing Tours are based on the information available at the time of publication. We reserve the right to change any brochure / itinerary before or after booking your tour due to any event beyond our control. In case if we will know about any changes before your departure we will update or communicate with you otherwise our Tour Manager or Local Representative will inform you of the changes on the tour.

Points To Be Noted For East Coast: 

• If the flight arrival is in the morning, then you need to wait in the hotel lobby as check in time is 4 pm. 
• In New York & Niagara Falls, the sequence of the tour can be changed depending on the circumstances. The tour leader will be the final authority for the same. 

Points To Be Noted For Orlando

• The Fire crackers show will be experienced for 1 day only. If passengers want to see the show in both the parks then they have to make their own way for dinner and to the hotel. 

Points To Be Noted For West Coast:

• If the flight arrival is in the morning, then you need to wait in the hotel lobby as check in time is 4 pm.

Please Note: 

• Above rates are subject to change with our prior notice. 
• ROE will be considered on the day when you make final payment. 
• There is No Refund for unutilized Service. 
• Room Rates based on Standard Rooms. Supplement cost will be applicable for Sea Facing /Lake Facing / Deluxe / Suite Rooms. 
• All services of the tour including changes in Schedule of mode of travel may have an impact on tour Itineraries and the company reserves a right to change / modify / vary/ alter in the tour Itinerary and/or tour tariff accordingly. 
• International Hotel Standard Check in time 1500 hrs Check out Time 1100hrs (New York & Las Vegas check in time is: 16:00 hrs.)
• Rooms next to each other and on the same floor will be subject to hotels policy and availability. Flamingo or the tour leader cannot guarantee on the same. 
• Porterage is not included. The passengers have to carry their own luggage from coach to room and rooms to coach on their own. 
• Passengers need to pay baggage handling fees of USD 25-35 per check in bag, per flight for internal sectors, levied by airlines at airport if more than 1 bag per person by themselves. 
• Overseas Medical Insurance is strongly suggestible for your travel. 
• Final itinerary with hotel and flight details will be mailed to you 3 days prior to the tour date. 
• We will not be responsible for vehicle breakdowns or flight delays.