- The deposit, payment, and cancellation policies will be in effect once reservations have been accepted and confirmed.
- Since airline schedules are subject to change without notice, be sure to check your flight status and schedule at least 24 hours before the departure of your scheduled trip.
- There will be no refunds if flight will be delayed or cancelled, If Not reaching on time to any sightseeing, no show in the hotel, etc.
- Passengers who have extra baggage must pay the airport and airline officials directly if it weighs more than 20 kg per person in checked baggage and 7 kg in hand luggage.
- International standard check in time in hotel will be 1500 hrs. Early check is strictly subject to availability. If you wish to have confirmed early check in you can pre book it, but it is subject to availability of room.
- Due to unavoidable circumstances if we are not able to finish any attraction or tour, there will be no refund.
- Optional activities has to be booked a day prior either directly or if you would like to book with us then payment for the same has to be done in advance. Optional activities are strictly subject to availability. And If any requested activities are not possible to experience for whatever reason, Flamingo Transworld Pvt. LTD shall not be liable.
- For any internal/Domestic tickets web check in guest has to do on own and if they won’t able to do then they have to either do at the check in counter or pay for seats if any specific seats are required.
- Post - COVID due to lack of staff or lack of passengers it is very common now a days that booked tours / trains/ flights gets cancelled or rescheduled quite often.
- Flamingo Transworld does not hold any responsibility to rebook any alternative arrangements. However we will assist in helping for rebooking of the same but if there will be any additional cost for it, it will be borne by the passenger
- Guest has to be fully vaccinated and if booster dose is due then has to be done and then they have to submit his/her vaccine certificate at the time of check in immigration counter.
- When travelling to South Africa, children under the age of 18 must have their original, complete birth certificates with their parents' information, which needs to be carried by them while travelling
- If Child below 12 years not vaccinated then they have to provide RTPCR (48 hours old) at the time of Departure and arrival at any country.
- Driver, coach guide, and tour guide shall decide on all activities and sightseeing arranged after taking into account all logistics in accordance with legislation. Coach not accessible for lone optional activities
- Flamingo Tranworld Pvt Ltd disclaims liability for any luggage loss, accidents, fatalities, or theft throughout the tour schedule.
- Penalties are imposed according to airline regulations, for any alterations and in any sector. According to airline group booking policies, everyone must travel together till the final destination. Any return itinerary changes must be requested in advance and are based upon flight and class availability
- Customers must arrive on time for the trip; otherwise, our kind tour Managers will wait until the scheduled time, and they will have to find their own way to the next destination.
PAYMENTS AND OPTIONS FOR PAYMENTS:
- Payments are accepted in Indian Rupees only. Payments can be made by Cheque, Bank Transfers, or Cash (Maximum upto INR 49000/- per person with PAN Card Copy) and Credit Cards.
- Copy of PAN Card is Compulsory to submit at the time of booking.
- If you are paying by Credit Card 2.5% of the amount paid by the card will be charged additionally on and above the tour cost.
PAYMENT POLICY PER PERSON:
- Initial Deposit: $800 per person to confirm your booking with us.
- 2nd Payment: 60 days prior to departure: 50% Of the Tour Cost per person
- Remaining Full Payment: 30 days prior to departure: 100% Of the Tour Cost per person
Please note that all Travel Documents for the Tour will be released only on the receipt of full payment clearance in our accounts
CANCELLATION CHARGES PER PERSON:
- 60 Days or more prior to Departure: 25% of the Tour Cost per person
- 59 to 35 Days prior to Departure: 50 % of the Tour Cost per person
- Within 35 Days of Departure: 100% of the Tour Cost per person
REFUNDS:
- There will be no refund on unutilized services or partly utilized services.
- Due to reasons beyond our control such as strikes, heavy traffic, rain etc. or you did not use services such as Meals, Entrance Fees, Sightseeing Tour, Hotels, Cruises, Optional Tours it is clearly understood that there will be no refund due to any reason whatsoever.
- Any refund (if due) process will take minimum 30 days or the time taken as per the supplier policy on whose services needs to be refunded.
- Refunds will be given in Indian Rupees and through Cheque or Bank Transfers only in your account even though payment is done by cash.
- If refund is due in foreign currency the ROE will be considered on the day when the payment was made.
CANCELLATION AND / OR AMENDMENTS BY TRAVELER:
- All cancellations / amendments must be received in Writing to us either by email or WhatsApp and has to be followed by a phone call by a concerned traveler. Once received we shall action the same in 24 to 48 Hours.
- Any amendments you make after booking the tour will be treated as new booking and will be strictly subject to availability and rates available at the time of changes requested. If the same is made within cancelation period, cancellation charges will apply. Also it is must to put this requests in writing and get confirmation is writing from our side
- If you wish to deviate your tour dates from the group, and plan to go earlier or come back later, no amendments can be done in the flight portion of the existing package. For such requests, you will have to issue the tickets separately.
- Any request to Change the tour date will be treated as cancellation on the last tour and fresh booking on the new tour. Cancellation charges will apply as stated above on the tour you are cancelling. New Tour may have different pricing even though may have a same itinerary and passengers are liable to pay the new tour charges.
- Please note that Flamingo Transworld will not be liable to pay any Cancellation Charges / Compensation / Expenditure if you are unable to join the tour due to any illness, court orders, non-availability of travel documents or visas, any personal reasons the same has to be borne by passengers only.
MINIMUM PARTICIPATION & TOUR CANCELLATION:
- Operations of Group Tours to South Africa are subject to Minimum Participation of 20-25 paying adult passengers.
- Maximum how many passengers travel on the tour is Flamingo Transworld (P) Ltd’s decision and passengers will have no say on the same and there won’t be any empty seats on the coach.
- Tours specified in the brochure / itinerary is subject to minimum participation of paying participants. If the participants are below the minimum prescribed or any unforeseen circumstances beyond our control or without assigning any reason the company reserves right to amend, amalgamate, alter, vary or cancel a tour without incurring the liability to pay any compensation.
- Under such circumstances amount paid by you will be refunded forthwith after deducting the actual expenses incurred by us like visa, travel insurance and the like but no compensation is payable. All refunds shall be given in Indian Rupees and through cheque or bank transfers only.
- If company decides to operate the tour with participation below minimum stipulated or if the participants are required to travel as “individual traveller” the company reserves right to collect additional amount in case any. Persons travelling as individual travelers such cases will not be provided certain services including that of tour manager and the client may travel in the same itinerary with some amendments such as in coach, airport transfers, which are fixed at times etc.
OVERSEAS TRAVEL INSURANCE:
- Please note, Insurance is the subject matter of solicitation, please read the terms and conditions of the insurance document carefully before finalizing your desired insurance cover. Insurance coverage may be age related. Kindly get the complete details from the insurer.
- Please note that you would have a direct contractual relation with the insurer and the Company is only a facilitator. You shall therefore check the accuracy and correctness of the insurance policy and in case of any error or lapse report the same to the Insurer directly and get the same rectified by them, as the Company would not be responsible for the same.
- We request you to understand the coverage of your insurance in details before obtaining and departing on your tour. Any claim needs to be put up directly by passengers with the insurer. Any approval or denial of the claims it’s solely at direction of the insurance company only and Flamingo will neither be held responsible nor liable nor required to give any compensation in any matter for whatsoever reason.
HOTELS & ROOMING CONFIGURATION:
- Unlike Asian or other countries most of the hotel rooms in Africa are relatively small and not suitable to accommodate on triple (Adult) sharing. So we always suggest take single occupancy for triple sharing.
- Please note that the room configurations are either 2 x queen size beds or 1 x king size bed and a sofa cum bed
- Any of the room types are subject to availability when you arrive at the destination, we cannot pre-book specific room types from here
- Almost all the hotels have Twin rooms, so please note the same.
- In case of non-availability or necessary in case of unforeseen circumstances to change mentioned hotel Flamingo will reserve a similar category of substitute hotel.
- Please note that standard check in time is 1500 Hrs and Check out is 1100 Hrs in Africa. (It may vary from Hotel to Hotel)
- Room Rates are based on Standard Rooms. Supplement cost will be applicable for Sea Facing /Lake Facing / Deluxe / Suite Rooms / Higher categories.
- In Most of the hotels Location of the single, Double and triple room will may in different wings.
- Due to major international events and trade fairs throughout Africa such as Golf competition, Migration, etc., the hotels may be blocked out more than one year in advance. In view of this, you may have to stay in hotels further away from the cities or Main area of the city and the itineraries may have to be altered / amended.
COACH AND COACH CAPTAIN:
- It is strictly not allowed to eat, drink or smoke inside the Coach.
- Coach Captains are bound by South Africa laws and restrictions about driving hours per day and per week. All itineraries are planned as per them. Therefore it is absolutely essential for passengers to follow the time very strictly and punctually.
- For our tours we do have all sizes of coaches such as 32seater, 48seater and 52seater. We choose coach as per number of participants in the tour and we tend to use full capacity of our coach with no seat or hardly a seat or two empty in the coach.
- Our coaches will not have any WIFI facilities on board.
BAGGAGE:
- On the tour luggage allowance in the coach will be one handbag and one suitcase per person.
- Portage in Any of Tours is not included. It will be passenger’s responsibility to carry their bags to and from the Coach and their room.
- In case of any loss of baggage in airline, ferry, coach, hotels, or any place, Flamingo Transworld will not be held responsible.
TIPPING:
- Tipping is compulsory in Africa.
- 4 USD per person per day tips each passengers are required to pay upon arrival or before departure in India.
- Tips must be paid by all the passengers both Adults & Children. Tips remain the same.
- The tips will be considered for the total duration of the tour including the arrival & departure days.
FOOD AND WATER:
- Breakfast: Your breakfast is normally a continental breakfast which usually will have Tea or Coffee, Juices, Cereals, Milk, Breads, Butter, Jam, Fruits. No Indian item or Jain item may be available.
- Lunch & Dinner: All our Lunches and Dinners will be pure vegetarian meals.
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