Southern Highlights Of Vietnam

Confirmation & Costs:

• Hotels/Airline will be subject to availability till Reconfirmation.
• Given cost is estimated, based on lowest airfare and hotel rates existing as of now. We don’t hold any confirmation for Hotels/Airline. It’s Subject to availability at the time of booking. Any difference in cost shall be borne by passenger.
• Any further increase in airfare due to increase in the fuel price, change in government regulations, taxes, etc., charged by the airline will have to be borne by the passengers. Our company will not be held responsible for them.
• Rate of Exchange will be considered on the day when you make final payment.
• Any extra services requested apart from the mentioned services in this quotation will be charged additionally.
• Room Rates based on Standard Rooms. Supplement cost will be applicable for Sea facing/Lake Facing / Deluxe / Suite Rooms / MARINA BAY SANDS (Floor Wise)
• Optional sightseeing has to be booked in advance on your own by paying an additional cost. You can contact hotel travel desk counter or our agent to book optional sightseeing.
• Portages and Coach Captain Tips are extra.
• There is No Refund for unutilized Service.
• Coach tickets, ferry tickets, Internal flights, Sightseeing are Non – Refundable, once issued.

Transfers:

• If it is mentioned that your tours and transfers are based on Seat in Coach Basis (SIC) than seat in Coach Transfers departs only at fixed time and stops at different hotels Enroute where other passengers may be picked /dropped off. It can be more time consuming.(Its more time consuming but economical)
• If you can’t reach on time then it will be consider as no show & no refund. In SIC & Private Transfer basis driver will wait only for 10 min.
• Mid night surcharge applicable for all transfer operated between 2200hrs-0700hrs
• You are not allowed to eat/drink in coach.
• Drivers in Southeast, are English language speaking only, they are not knowledgeable enough for any kind of guidance.
• Vehicle is booked as per itinerary only. Incase of extra kms or reroute of itinerary, shall be charged additionally.
• Airport pick up & Drop & cruise transfers are always after 2 hours of arrival time.
• There are 2 types of Private Transfers:
• Point to point --- if you book then driver will come to hotel and pick you up and after your sightseeing he will drop back to hotel. Incase in between if you want to drop for some sight seeings which is enroutedthan it is not possible, it will be on additional cost. 
• Car @ disposal – than driver will come to pick on specific time and for 8 hours as per the time you call him.

Meals:

• Meals are booked on time slots, once meals confirmed no amendments or cancellations can be made.
• All meals are booked as per standard restaurant policy which generally include as per below
• Bali – Standard Veg Package: 1Salad (V) + 3Main Courses (2Veg+1Dhal) + 1Indian Bread + 1Indian Rice + 1Indian Dessert + 1Raita + 4Condiments & Water.
• Singapore/ Thailand: Depends on Restaurant. Some offer buffet & some provide Fix Thali. In Thali incase if you order extra need to pay directly. 
• If Dinners are booked you will be given Dinner Vouchers excluding transfers. You will need to make your own way at Restaurant for booked time.

Hotels:

• Room allocation Twin rooms /Double room will be as per the availability at the time of check in. 90% of rooms are Twin rooms & there is no guarantee for room with Double Bed.
• Also, Double Rooms could be one double bed or Twin- that is two single beds.
• International Hotel Standard Check in time 1400 hrs, Marina Bay Sands Check in time 1500hrs. Check out Time 1200hrs. Early check in cannot be committed. 
• Generally rooms in Singapore hotels are very compact and small in size( Approx. 15m2-25m2).
• In Bali Villa, if we take 1 bedroom / 2 bedroom / 3 bedroom pool villa than they are far from each other and even far from reception as well as breakfast area.
• Many villa in Bali are not having Microwave. 
• Extra bed in Triple room will be either provided as a rollaway bed or folding bed. Cruise 3rd person & 4th person it will be sofa come bed.
• Allocation of the Rooms are done only while check-in by the Hotel Front Desk and are not in our limits.
• Adjacent rooms/ Rooms on same floor cannot be committed or guaranteed.
• Cooking anything in the hotel is strictly prohibited, in case of not following the rules, heavy penalties are levied to the passenger.
• Any damage caused by the passengers in the hotel or villas. 
• For example: Breakage of any assets, oil stains in the rooms, scratches on the glass or wooden flooring, damage for bedsheet. Heavy penalties will be charged by the hotel to be borne by the passengers. Such penalties will be charged on the refundable deposit paid at the properties or asked additionally. 
• Security deposit is to be paid upon check in as per hotel policy.
• Most of the times Wi-Fi is not available in the rooms, can be accessed only in the public areas like - lobby  of the Hotel.
• No bell boy / No porterage at any Hotel.
• Tap water is drinkable in Singapore & Malaysia.
• Tap water is not drinkable in Bali & Thailand
• Hotels in Bali & Thailand provide maximum 2 bottles per day per room.

Visas:

• Please verify the names and visa validity dates once you receive them.
• Photographs are compulsory for on arrival visas. Please keep one passport Copy Xerox and one Ticket copy Xerox ready to be submitted for on arrival visas.
• Malaysia E Entry visa is only valid for passengers travelling to Singapore & Thailand. If passenger is travelling to any other destination except Singapore & Thailand must required multiple entry visa for Malaysia depends on flight schedule.

General:

• The validity of the passport should not be less than 6 months from the date of arrival in Southeast.
• It is recommended to buy Local Sim Card, to make local calls for reconfirmation with coach drivers, operators, & airline office.
• Baggage allowance is 20 Kg for Check in Luggage. Hand Bag allowance is 7Kg.
• The above program is only indicative and the passenger has to verify each day’s program from the local guide.
• It is always advisable to keep 2 Photographs with you during the journey. Please keep one Xerox copy of your passport with your relative, in India and one Xerox copy of passport with you during the travel.
• Overseas Medical Insurance is not compulsory but it is advisable.
• It is understood that, we act as agent only for all services covered hereby. Further we shall not be responsible :
• We as an agent or Hotel Team will not be responsible for loss of any Valuables/Passports anywhere. During Visa Process or On Tour or at the airport incase of passport damage we shall not be responsible for any consequences.
• For any loss, injury or damage resulting from acts of God, dangers, fire, Breakdown of machinery, Damage resulting from acts of God, like earthquake, Tsumani, floods, snowfalls.
• Equipment or vehicles acts of government authority, Flight cancel without any prior notice, 
• Sports events/ World Cup Victory Marches, 
• Grand events, Any royal events, wars, civil disturbances, riots, thefts, pilferage, epidemics, quarantines or any delays or changes including any extra expenses which the passenger may incur as a result of any of the foregoing causes.