Interesting Iceland - Chef Assisted Tour

• Music: World-class opera houses, music festivals and iconic composers such as Mozart and Beethoven. 
• Food and Wine: Savour delicious cuisine from pasta to pastries and wine tastings
• Design and Fashion: Explore cutting-edge design in Milan, Paris and Copenhagen

• Some historical destinations in Europe
• Rome, Italy: Explore the Colosseum, Roman Forum, and Pantheon.
• Paris, France: Discover the Eiffel Tower, Louvre Museum, and Notre-Dame Cathedral.
• Barcelona, Spain: Marvel at Gaudí's Sagrada Família and Park Güell.

• Unfortunately none of these tours are planned keeping in mind, specially the abled person due to following reasons: 
• aYou have to get up and down the coach multiple times a day. 
• bAll the places have designated pickup and drop off point and therefore walking is involved. 
• cWe do not get anyone to push the wheelchair for us so we have to do it by ourselves. 
• It is not possible to drag the wheelchair because most cities have cobbled stone streets, mainly the old parts of the city.
• We recommend you to get in touch with our team to help you to plan the ideal and most smooth wheelchair friendly vacation in case if you are travelling with one. 
  

• Iceland is very kid-friendly. It has many benefits like clean and fresh air, waterfalls everywhere, very safe. However please note below points before you finalize the tour. 
• We do not recommend to travel with kids below 4 years as we have many early mornings in the tour, some of the excursions can be challenging due to harsh climate & due to age and height restrictions many activities are restricted on tour. 
• As you one usually for Northern Lights please understand the climate is going to be cold for younger travellers so please take note of the same while choosing the tour. 

• Tour has a moderate of walking involved. 
• Cities are best explored by walking and therefore we do many city tours full or part by walk. 
• Iceland has designated pick up and drop off points therefore to reach hotel, sightseeing, attraction and restaurant one has to walk. 
• Therefore, please be prepared to walk daily from 2 -4 kms approx. and on some days more. 

• Planning early is especially important for Iceland because the country has high demand but limited capacity. It has a limited hotel availability, Tours and activities have limited capacity, and the flights for high season are booked early. Planning early saves a lot of money too. 
• Due to lack of availability and very high rates, 
• Summer (Jun – Aug, Sep, Mar, and Apr) are much clear and not too cold (not much snow).
• Fall – better chances for Northern lights.

• Group Block: On certain selected dates we have group tickets blocked which are limited in numbers. Group tickets means all group passengers will be going and coming back together from one city. You can refer to our website or sales staff on airlines blocks and timings that we can offer.
• Individual Ticket: Many Passengers are travelling from different cities in India / USA or they wish to extend the programme and therefore they have choice of booking individual tickets to give them flexibility and choice. It would be ideal to check with sales staff about group arrival and departure timings before you book your individual ticket so you so not miss any sightseeing or activity. 
• Please understand cancellation rules very clearly as you book your tickets earlier and then you apply for visas and if your visas are rejected you shall fall under airline cancellation. 

• No, it is not necessary that all passengers are travelling together as we have passengers traveling from many parts of India. 

• As group PNR is a secured booking and one booking for multiple passengers is generally due to safety and security reasons it will not allow you to do web check-in. It will be always check-in at the airport. 

• Seats are chargeable nowadays with all the airlines. If you wish to choose seats as per your preference you can get in touch with your sales staff and do so by paying additional charges applicable by the airline. 

• Single Market: The EU has a single market with standardized laws, allowing for free movement of goods, services, and people.
• Currency: The euro is the official currency of 20 member states, known as the Eurozone.
• Institutions: The EU has several key institutions, including the European Commission, European Parliament, and Council of the European Union.
• Policies: The EU has policies aimed at promoting economic growth, social progress, and environmental protection.

• Peace and Stability: Promote peace and stability in Europe.
• Economic Growth: Foster economic growth and social progress.
• Environmental Protection: Protect the environment and promote sustainable development.
• Human Rights: Uphold human rights and fundamental freedoms.

• The EU consists of 27 member states, including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

• Due to limited time to explore Iceland, the travelers visit the South Coast more usually. For the first-timers to Iceland, the weather and road conditions could be challenging in the West Coast.

• Iceland has well-defined “peak seasons” for tourism. That means more people are chasing the same limited number of rooms. Many good hotels will be fully booked well in advance.

• Travelling from November to February isn’t very ideal as the daylight is very limited. With little daylight, the sightseeing and outdoor sights like waterfalls, national parks etc. becomes difficult to visit. Even the driving becomes challenging during winters due to snowfall and having only one main ring road to reach anywhere. 

• During September to March or April, the weather in Iceland is much stable, less harsh and the daylight is much longer. The nights are dark enough to view the Northern Lights. The Midnight Sun can be viewed from many other places. If you stay in Arctic above 9 days, the time to get Northern Lights is pretty good. 

• European group tours are planned keeping in mind general interest, budget, duration, logistic and comfort, etc. Please note some of the following reasons for choosing the hotels outside the centre. 
• City centre hotels are usually smaller with very small rooms and many times built in older buildings. 
• City centre hotels in Europe are much more expensive due to high demand and limited space.
• Staying slightly outside helps to control tour costs, allowing us to offer competitive pricing without compromising the comfort.
• Large coaches face restricted entry, parking or drop-off zones inside city centres. Outskirt hotels have ample parking space, making arrivals and departures smoother for big groups.
• Outskirt hotels are often located en route to the next destination, helping to avoid backtracking or passing through major traffic when going to next destination.
• Staying outside doesn’t mean missing out — groups does visit city centres during the day for sightseeing and return to outskirt hotels at night.
• This ensures that travellers get the best of both worlds — city experiences + value for money accommodation.
• In short, hotels in the outskirts are more economical, convenient for coach travel and comfortable for groups, while still allowing full city sightseeing — making them the smarter choice for European group tours.

• We do offer standard rooms (run of the house) on all our tours. Which includes double (2 adults or 2 adults + 1 child no bed) or twin (2 adults, 2 adults + 1 child no bed) and triple (3 adults or 3 adults + 1 child with bed). 
• Please note below while selecting your room configuration. 

• Most hotels have twin rooms and less double rooms. Even if pre requested the same is not guaranteed. 
• Double/ twin and triple room size is always the same. 
• In triple room extra bed is usually rollaway bed or mattress. 
• Quad rooms are generally not available in Europe. Most hotels do not allow 4 persons in one room due to fire safety rules and smaller size of the rooms. 

• Wi-Fi: Most of the hotels has the free Wi-Fi across the hotel in almost all major cities. However remote cities may have in lobby but may not be available in rooms. 
• Safe Deposit Box:  Very few hotels have. 
• Hotel Water Kettle:  Almost no hotel has. However you can get hot water from the bar for making tea / coffee. 

• Rooms in European hotels are very small. Size is around 16sqm to 20 sqm. 
• Some hotels do not offer triple rooms due to size of the rooms, they usually give 1 double + 1 single room to accommodate. 

• European hotels due to strict Environmental conservational Law policies; in Europe most good 4* chain hotel do follow below. 
• Amenities put in the rooms are very basic or close to almost nothing as when don’t get used they have to throw them so to save wastage they out in minimum. Some hotels do keep them at the reception or in housekeeping and by calling them you may be able to get them. 
• Daily cleaning, changing of towels and sheets are not a daily thing now. If you need during your stay it can be  done on request. 

• Due to climatic conditions most hotels in Icelandare not built with Air conditioning. 
• Due to very strict Environment Conservation law if temperature does not reach certain degrees they will not start air conditions (if they have) or heater. 
• Many hotel have climate control which is not privately controlled from room rather it is centrally controlled and the same only goes to 2-3 degrees than outside temperatures. 
• Ac’s also have temperature control due to environment law and usually it does not works like India it may go down few degrees. 
• It is very common to get heat wave in Europe and hotel typically can ask you to open the windows or offer a table fan. 

• Standard group check-in time is 1600 Hrs and check-out is 1000 Hrs
• If you have an early arrival or late departure, please note that you will have to check-in or check-out the room accordingly. 
• Our tour starts with dinner on 1st day and ends with breakfast on last day. We can provide extra meals at a cost if required. 
• If you wish to have guaranteed early check-in or late check-out you can opt for the same by paying extra cost charged by the hotel which is subject to availability. 

• Airport transfers are included for all the guests; provided they are arriving and departing on the same day of the tour. 
• Transfers are provided on seat in coach basis where other travellers like you will be travelling with you. 
• We combine guest arriving in 45 minutes duration and provide them transfer so you may have to wait for some time before you get transferred. 
• If you are arriving by any other mode of transportation or staying at other hotels or friends and relatives place logistically it is not possible to provide the transfers. 

• Austria
• Belgium
• France
• Germany
• Luxembourg
• Netherlands
• Switzerland
• Liechtenstein
  

• Denmark
• Finland
• Iceland
• Norway
• Sweden
  

• Greece
• Italy
• Malta
• Portugal
• Spain
  

• Czech Republic
• Estonia
• Hungary
• Latvia
• Lithuania
• Poland
• Slovakia
• Slovenia

• Please refer to below link for visa documents that are required. 

• Visa Fees Of Schengen:  Rs. 12500/- Per Person (Around Rs.7800 Paid by passengers Direct and around Rs.1983 Paid By us) 
• Service Charges: Rs.5000/- per person 
• Ticket Cancellation – As actual as per ticket policy

• Once all visa required documents are absolutely complete then only, we will be able to take visa date. Even if single document is pending visas cannot be processed.
• Appointment Server is down many times during the day so it is may be possible that it may take little longer to take your date.
• For UK Visa: You will be sent your visa form to check. Please check in thoroughly and give a go ahead only then our visa team will take the date for submission of UK visas. 
• For Schengen Visas: If your visas are being applied from Swiss following amount needs to be paid directly in cash at the VFS 
• Adult: INR 9730 // Child (4 – 6 Years) INR 5330 // Child (Below 4 yrs) INR 930
• This amount is included in your tour cost and will be reduced from Final Payment that you make.
• Time taken once the documents are submitted with VFS
• UK – 2 weeks to 12 weeks
• Schengen – 15 to 25 working days
• *These are tentative durations. Processing time may change depending on the rush with consulate.
• If you are applying for 2 Visas you will have to update your bank statements again after 1st application is done. 
• Even if you have given documents early you are required to update you bank statement 3 days before submission date. 
• We include only visa fees in our tour cost. Any extra services you take like SMS, premium lounge, courier charges, etc. is not covered by Flamingo. 
• Visa dates are difficult to get now a days. Many times, when we wait to know passenger’s preference our dates are gone so to give choices for visa date submission is not possible and you may not get a choice. 

• In our tours we generally include Overseas Travel Insurance (For Indian Citizens only) for the travellers upto the age of 70 years. Anyone travelling above the age of 70 years and plus has to pay the difference in the cost is Rs.5500/- per person. Up to the age of 75 years. And any one above. 
• As insurance is a third party service which we help with only as facilitation service and there for any approval of claims are beyond our control. Please refer to policy documents thoroughly before confirming the booking, with us.

• Passports Copies: First and last page (All passports must be valid for minimum of 6 months from the date of return).
• PAN card copies of all the passengers. 
• If billing is to be done in the company name then the company’s GST number & certificate is required. 
• For Indian Nationals Deposit of INR 50000/- per person to confirm the seat on the tour. + Full payment of ticket. 
• For Non-residential Indians and foreign nationals deposit of USD 1000 per person ( to be adjusted as per the rate of exchange from USD to euro in final payments) to  confirm the seat on the tour.
• Fully Vaccination Certificate with Booster Dose if taken or If Booster is not taken then please take the same and Give updated certificate. (Non-Vaccinated or Partially Vaccinated Travellers are not allowed to Travel)

• If you book your tour knowing your or one of your family members passport is expired or is in renewal then we will not confirm your seat in the particular tour date. 
• If you want particular travel date only, in that case if passport do not come on time or appointments are not available to do the visas, cancellation will be applicable. Flamingo Transworld cannot be held responsible for the same.
• If you wish to avoid such cancellation please confirm the date once passport is received as per availability at the time.

• Your emergency contact details while you are on tour. 
• Meal request for the airline and for the tour (Choices are Veg or Jain Meals) (We understand Jain means No Onion No garlic & No Potato) (Please mention in Booking Form if you are allergic to any food) (If you have any more specific food request you can mention the same to the sales staff and in booking form. We will try to help with the same but DO NOT GUARANTEE availability of the same)  
• Billing Details (If you need to claim any GST or TCS or needs your Bills in your Company Account, GST No and Proper Billing details needs to be submitted before booking is made. To make changes in Our Accounting System after Invoice is raised is not Possible) 
• For Overseas Medical Insurance do mention if you have any existing Diseases. 
• Inform your Sales Staff In case if you have anyone who is travelling with you is not very mobile and may require long time to walk or need wheelchair. In Europe we do have many many cities where one is require to walk long and city tour is by foot. So, check before booking that you are not booking any wrong Tour for you or your family. 
• Any Visa Rejection in Past. 

• Once you fully understand our tour product and what to expect from the product. Please read all Terms and Conditions carefully along with above document and sign booking form with all your details.
• Once booking is completed, please pay initial deposit to confirm your seat on the tour. Once the formalities done you will be handed over 2 Documents Visa Check List & Questionnaire to be filled for Visas.
• Once the Initial deposit payment is made your bookings will be processed, and tickets will be issued.
• Please make sure to submit all documents as per visa check list and filled questionnaire within 3 days of Booking. You may take up to 7 days if you are booking your tour at least 100 days in advance.
• Once all documents are absolutely complete then only, we will be able to take visa date. Even if single document is pending visas cannot be processed. 
• For UK Visa: You will be sent your visa form to check. Please check in thoroughly and give a go ahead only then our visa team will take the date for submission of UK visas. 
• For Schengen Visas: If your visas are being applied from Swiss following amount needs to be paid directly in cash at the VFS 
• Adult: INR 9730 // Child (4 – 6 Years) INR 5330 // Child (Below 4 yrs) INR 930

• Time Taken Once Documents Submitted with VFS
• UK – 2 weeks to 12 weeks
• Schengen – 15 to 25 Working Days

• You will be then directed to below persons for Further Process of your Tour Bookings, Visas & Payments. 
• Your Sales Staff - Always will be your point of Contact in Flamingo 
• Ms. Nirjari Thakore Shah M 98903 47778 – Your Contact for your Document Collection for Visas, Tour Documents Handover before your Travel
• Mr. Vivek Shah M 9173440423 - Account Person who will process all your payments
• Ms. Maitri Dalal Shah M 9427608087 – Supervisor, Contact in Case of Emergency 
• Timings to Contact them
• On Whats App – Working Hours 1100 am to 730 pm (Revert Time is 12 Hrs)
• By Call – 0500pm to 0600 pm (Strictly during this time. If your call is in call waiting or missed during this time please be ensured that we will call back by the end

• CANCELLATION CHARGE INCASE OF VISA REJECTION (Before 90 Days of Departure):

• Visa Fees Of Schengen:  Rs. 12500/- Per Person (Around Rs.7800 Paid by passengers Direct and around Rs.1983 Paid By us) 
• Service Charges: Rs.5000/- per person 
• Ticket Cancellation – As per actual ticket cancellation
• For Non-residential Indians with USA passport no visa charges are applicable for Europe Schengen & UK.

• 60 days or more before departure: INR 75,000/- per person + If any Ticket Cancellation or Any extra service cancellation applicable
• 59 to 35 Days prior to Departure - 50 % of the Tour Cost
• 34 Days to 15 Days prior to Departure - 75 % of the Tour Cost
• Within 15 Days of Departure - 100% of the Tour Cost

*5% Service Tax is applicable on all cancellation amounts.

• 60 Days or more prior to Departure: EUR 750/-
• 59 to 35 Days prior to Departure: 50 % of the Tour Cost
• 34 Days to 15 Days prior to Departure: 75 % of the Tour Cost
• Within 15 Days of Departure:100% of the Tour Cost
• *No Tax is not applicable on all cancellation amounts.
• *All our internal tickets are being group tickets are non-refundable within 30 days of departure.  Also, if Some sightseeing is issued the same must be payable. 

• ROE will be applicable on the day when you make final payment. 
• ROE will be determined as per interbank rate on www.xe.com  + Rs.1 on the day when you make payment. 
• We are ok if you wish to make early payment in case EUR exchange rate goes lower. You can keep checking the same on www.xe.com.

• Initial deposit of INR 1,00,000/- or EUR 1000 (For Foreign Nationals) is required to confirm your booking.
• Second payment: 50% of the total tour cost, payable 60 days prior to departure.
• Final payment: 100% of the total tour cost, payable 45 days prior to departure.

• *Please note that it is mandatory to adhere the above schedule no matter if your visas are received or not. 

• Your Travel documents will have following things. 
• Your Airline Ticket (if you have booked tour inclusive of Airline) 
• Your Tour Voucher (which mentions your tour & its departure date, your room configuration, Meal Request and Tour Leader details.) 
• Overseas Travel Insurance (Only for Indian Passengers only) 
• Hotel List 
• Detailed Itinerary 
• Emergency contact details
• *Please make sure to check all the tour documents thoroughly before departure to avoid any mistakes. 

• All Central Europe – EUR 3.00 per person per day 
• UK Scotland – GBP 3.00 per person per day

• Wi-Fi – Coaches will not have Wi-Fi on the board
• Seat Charging – Some coaches have and some don’t so the same can’t be guaranteed
• Toilet – Some coach have some don’t but even if there is one its strictly prohibited to use one as the same can’t be cleaned daily and it’s not comfortable for customer having seats nearby to toilet.  

• For our tours we do have all sizes of coaches such as 30-seater, 49-seater and 55-seater. We choose coach as per number of participants in the tour and we tend to use full capacity of our coach with no seat or hardly a seat or two empty seats in the coach.
• There is always rotating seats daily for all passengers except some immobile passengers and especially abled passengers.