East Europe Tour

• Kindly accept the package confirmation in written to process the booking
• It is compulsory for customer to check the hotel reviews on booking.com / Trip advisor and give final confirmation in Email.
• These packages is customizable, which means that changes can be done to the itinerary/activity, if you desire so. Any alterations may result in additional payment & the final payment will be calculated as per the changes made in the itinerary which will be outlined in the confirmatory e-mail sent to you.
• Passport Copies of First and Last Page of All Passengers (All Passport Must be valid minimum 6 months valid from the date of your return and it’s solely passengers responsibility to check before submission. Any booking which has been action on non-valid passport passengers are liable to pay any charges incurred due to the same)
• No amendment requests will be accepted 10 days before the departure

• Rate is valid for minimum 20 adults traveling together. 
• Tips of EURO 03 per person per day is not included into the package cost which needs to be paid to our tour manager on Day 1
• Travel Insurance is not included into the package and we strongly recommend all travelers to buy travel insurance with proper coverage for your entire East Europe tour
• Porter service is not included into the package cost as hotel in Europe works with very less man power and many hotels do not have service of Porterage’s. 
• Rate of exchange will be applicable on the day of making payment (Initial and Last payment) as per ROE on XE. COM + 0.01 USD Additional. 
• Please note that we have included one arrival and one departure transfer cost into the package and we have advised arrival time and departure time. We request you to book flight accordingly as per mentioned time or else transfer cost will be extra
• Please note that above cost is on Double/twin sharing. If anyone is looking to stay on single occupancy then single supplement cost will be applicable which is mentioned into cost part. 

Dear Traveler,

• We sincerely thank you for your interest in booking Tour to Eastern Europe. As you know all tours may vary from destination to destination. We wish to brief here certain procedures for booking and conditions on the tour to make your holiday memorable. We request you to book the tour only after complete reading and after full acceptance of our terms and conditions. 

Validity Of Rates, Airfare & Taxes

• All the rates are subject to change without any prior notice
• All rates are strictly subject to availability at the time of booking from Airlines, Hotels, Meals, Sightseeing, Coaches, Train Tickets (if any) etc.

Refunds:

• There will be no refund on unutilized services or partly utilized services.
• Due to reasons beyond our control such as strikes, heavy traffic, rain etc. or you did not use services such as Meals, Entrance Fees, Sightseeing Tour, Hotels, Cruises, Optional Tours it is clearly understood that there will be no refund due to any reason whatsoever. 
• Any refund (if due) process will take minimum 30 days or the time taken as per the supplier policy on whose services needs to be refunded. 
• Refunds will be given in USD and through Bank Transfers only in your account 

Cancellation And / Or Amendments By Traveler

• All cancellations / amendments must be received in Writing to us either by email or Fax and has to be followed by a phone call by a concerned traveler. Once received we shall action the same in 24 to 48 Hours. 
• Any Amendments you make after booking the tour will be treated as new booking and will be Strictly Subject to availability and rates available at the time of changes requested. If the same is made within cancelation period, cancellation charges will apply. Also it is must to put this requests in writing and get confirmation is writing from our side.  For any amendment the company reserves right to charge USD 75/- per transaction on and above any additional cost / amendment charges / applicable cancellation. 
• Any request to Change the tour date will be treated as cancellation on the last tour and fresh booking on the new tour. Cancellation charges will apply as stated above on the tour you are cancelling. New Tour may have different pricing even though may have a same itinerary and passengers are liable to pay the new tour charges. 
• Please note that Company will be not be liable to pay any Cancellation Charges / Compensation / Expenditure if you are unable to join the tour due to any illness, court orders , non-availability of travel documents or visas, the same has to be borne by passengers only. 

Overseas Travel Insurance:

• Overseas Medical insurance is mandatory for Travel to European Countries. 
• Please note, Insurance is the subject matter of solicitation, please read the terms and conditions of the insurance document carefully before finalizing your desired insurance cover. Insurance coverage may be age related. Kindly get the complete details from the insurer.
• Please note that you would have a direct contractual relation with the insurer and the Company is only a facilitator. You shall therefore check the accuracy and correctness of the insurance policy and in case of any error or lapse report the same to the Insurer directly and get the same rectified by them, as the Company would not be responsible for the same.
• We request you to understand the coverage of your insurance in details before obtaining and departing on your tour. Any claim needs to be put up directly by passengers with the insurer. Any approval or denial of the claims it’s solely at direction of the insurance company only and we will neither be held responsible nor liable nor required to give any compensation in any matter for whatsoever reason. 

Hotels & Rooming Configuration

• You will find a list of Hotels which we usually use in the Itinerary section.
• Generally rooms in European hotels are very compact and small in size( Approx. 15m2-18m2)  
• In case of non-availability or necessary in case of unforeseen circumstances to change mentioned hotel we will reserve a similar category of substitute hotel. 
• Unlike Asian or other countries most of the hotel rooms in Europe are relatively small and not all hotels have air-conditioners or fan due to climatic conditions.
• Most of the Hotels will accommodate up to 3 persons in room and for your comfort also we accept minimum of 3 persons in one room. 
• Most hotels have more Twin rooms. Double rooms are available upon request but not guaranteed. If the Double room is not available a Twin room will be given. 
• Please note that size of the Double and Triple rooms are usually the same. In Triple room, third bed is typically a roll- away bed or an extra bed. 
• Please note that standard check in time is 1500 Hrs. and Check out is 1100 Hrs. in Europe. (It may vary from Hotel to Hotel) 
• Room Rates are based on Standard Rooms. Supplement cost will be applicable for Sea Facing /Lake Facing / Deluxe / Suite Rooms.
• Not All hotels in Europe Offers Free WIFI and if required it must be purchased directly from the reception. 
• Adjacent rooms/ Rooms on same floor cannot be committed or guaranteed.
• Cooking anything in the hotel is strictly prohibited, in case of not following the rules, heavy penalties are levied to the passenger.
• Any damage caused by the passengers in the hotel or apartment rooms. For example: Breakage of any assets, oil stains in the rooms, scratches on the glass or wooden flooring. Heavy penalties will be charged by the hotel to be borne by the passengers. Such penalties will be charged on the refundable deposit paid at the properties or asked additionally.
• As tap water is drinkable in Europe. Hotels do not provide complimentary drinking water.
• Tea Kettles are not provided in all the Hotel Rooms, we suggest to carry your own.
• No room services/ No bell boy / No Porterage at any Hotel / Apartment
• Early Check in & Check out subject to availability & not guarantee basis

Baggage

• On the tour luggage allowance in the car will be one handbag and one suitcase per person. 
• In case of any loss of baggage in airline, ferry, coach, hotels, or any place, Flamingo Transworld will not be held responsible.
• Porter service is not included into the package cost as hotel in Europe works with very less man power and many hotels do not have service of Porterage’s. 

Discontinuation Of Tour

• In case due to loss of passport , theft, illness , death if you are not able to continue the tour the company is not liable to give any refund on unutilized services. 
• Please note that in case of death of tourist(s) all the Arrangements of the transportation of the dead body including procuring death certificate, post – mortem, repatriation of dead body and all personal expenses has to be taken care by deceased’s family or accompanying family or friends. Neither Tour Manager nor the company will be held responsible for the same.  
• In case if you lost the passport, from country embassy in that country, you will have to get a new passport. And, with new passport you will have to straight return back to your hometown. We will not allow you to travel with the tour, after losing the passport. 
• Please note that in case if you have lost your passport the cost of getting new passport and change of arrangement to return back to hometown has to be borne by passenger and there will be no refund for any unutilized services. 

Notes for Group Tour:

• It is strictly not allowed to eat, drink or smoke inside the Coach.
• It is compulsory to wear Seatbelts in the vehicle.
• Coach Captains are bound by European laws and restrictions about driving hours per day and per week. All itineraries are planned as per them. Therefore it is absolutely essential for passengers to follow the time very strictly and punctually. 
• Our coaches will not have any WIFI facilities on board. 
• Final itinerary is compiled by keeping European driving laws & regulations in consideration
• Guests are required to adhere to the timings as mentioned in the itinerary.
• All services are confirmed as per the timings mentioned in the itinerary.
• Any delays will result into curtailment or complete cancellation of service.
• We shall not be responsible for any alternate or compensative arrangements.
• Guests are requested to present themselves minimum 30 minutes before commencement of any service.
• Guests are requested to carry their passport at all times & produce when required by the local governing authority.
• Any extra service/s consumed beyond confirmed service has to be paid & settled directly.

Please note European Union regulations for Long Distance Coach Drivers: 

• Driver is not allowed to exceed 12 hrs. on duty with the group
• The duty time with the group would be reduced as required,
• In case the Coach parking location is someplace other than group stay hotel
• In one day, a driver is not permitted to drive for more than 9 hrs.
• In one day, a driver must have 11 consecutive hours of rest
• Driver is required to have a min. rest time of 45 minutes for every 4 hours of wheel time
• One driver could drive maximum 12 days continuously then 2 days rest is mandatory.
• Coach will not remain at disposal as per clients request